Hello, Welcome to Yunjie Communication. We specialize in providing cross-border network technology services, including acceleration and optimization of the international Internet, MPLS-VPN in enterprises, SD-WAN, etc.
Provide 24/7 hours of free consulting service for all users. Respond to and reply to users' technical questions quickly through telephone, e-mail, QQ, wechat and other ways.
Provide 24/7 hours of remote debugging service for all users, and ensure that the technical problems of customers can be directly handled and tracked by technical specialists through telephone instruction, remote debugging and other means, until the problems are finally solved.
The company is equipped with senior engineers to provide door-to-door service for technical difficulties that cannot be resolved on remote computers, so as to ensure that users' problems can be solved quickly.
Care Service of Regular Return Visit
In addition to passively responding to the user’s needs of dealing with technical problems, customer services will actively provide regular care service of product use to the user by telephone, get hold of the user's product condition, and deal with the user's problems encountered in the first time, collect the user's suggestions and opinions toward the product, and feed them back to the internal management team as an important reference for quality improvement of subsequent product and service.